Self-Service Retail Kiosk
Global Self-Service Retail Kiosk for Leading Logistics and Tech Client
Project Type
Design Strategy, Service Design, User Experience, User Research, Concept Testing
About
Led design strategy for a kiosk interface deployed across North America, EU5, Japan, and Mexico; designed an LLM-driven research plan, conducted concept testing sessions (including wheelchair users) and on-site interviews with store associates, and synthesized findings while leveraging AI-powered insights and GenAI- to directly shape MVP system architecture. Optimized both physical and digital touch points to align with ADA standards.
The following work is protected under NDA and available with appropriate confidentiality. Access is password-protected, and may be shared upon request.